Imagine scrolling through a late-night shopping stream.

The host greets you, answers your questions, and keeps the energy high.

Everything feels normal until you realize the host isn't human.

It's a virtual human salesperson --- an AI-powered avatar that looks, talks, and sells like a real person.

No breaks. No off days. Just pure, on-brand energy, 24/7.

Sound futuristic? It's already happening, at scale, in China.

And it's only a matter of time before the rest of the world follows.

What Exactly Are Virtual Human Salespeople?

Think of them as AI hosts for live shopping.

They can present your products, answer live comments, smile, gesture, and even change tone or expression, all powered by a mix of animation and conversational AI.

They're not chatbots with faces.

They're a new kind of digital employee that merges content, conversation, and commerce in real time.

Why Live-Commerce Is Their Perfect Playground

Live-commerce is already massive in markets like China, where audiences tune in not just to shop, but to chat, be entertained, and connect.

It's fast, emotional, and persuasive --- the perfect environment for AI hosts.

Now imagine doing that around the clock, in multiple languages, without worrying about burnout, inconsistency, or training costs.

That's what makes virtual salespeople so powerful.

They can host multiple sessions at once, keep messaging perfectly on-brand, handle FAQs instantly, and scale your live-selling presence globally.

Real Examples: How China Is Leading the Way

China is the world's most advanced market for AI-driven live-commerce, and the results are already impressive.

  • Brother, the printer brand, ran a livestream hosted entirely by an AI avatar. Within two hours, the virtual host sold the equivalent of $2,500 in printers and helped drive a 30% sales lift compared to human-hosted streams.
  • PLTFRM, a Shanghai-based company, has deployed over 30 virtual influencers across major platforms like Taobao and Pinduoduo, promoting everything from wet wipes to electronics --- all powered by generative AI and animation models.
  • Baidu tested a virtual version of popular influencer Luo Yonghao, streaming for six hours. The AI avatar drew 13 million views and generated 55 million RMB (around $7.6 million) in sales in a single session.

These examples show the potential scale. Virtual hosts can stream all day, in any time zone, and keep viewers engaged long after human creators would need a break.

The Technology Behind the Trend

Today's AI avatars combine large language models with synthetic video tools.

They can read live comments, detect emotional tone, adjust their delivery, and mirror audience sentiment in real time.

Companies like Baidu and DeepBrain AI are already building end-to-end systems that can train avatars to respond using brand-approved scripts while learning from live engagement data.

The result: lifelike hosts that can sell, educate, and entertain without human fatigue.

Of Course, It's Not Perfect Yet

There are still limitations.

Some viewers find the avatars uncanny or too robotic. Others crave the spontaneity and warmth of a real person.

There have been humorous missteps too. One AI host in China was tricked into meowing for 46 seconds straight by mischievous viewers.

Even so, the technology is improving rapidly.

Every few months, updates make avatars more expressive, conversational, and capable of nuanced interaction.

Research also shows that while human hosts still convert better when emotion or storytelling are key, AI hosts excel at scale, consistency, and accessibility --- all critical for global eCommerce.

Why Brands Should Pay Attention

Whether you're a small DTC brand or a large retailer, the opportunity is hard to ignore.

AI salespeople can:

  • Sell 24/7 across time zones
  • Maintain consistency in tone, messaging, and brand values
  • Scale instantly across multiple languages and platforms
  • Lower operational costs once the setup is complete

This isn't about replacing humans.

It's about extending your reach --- giving your brand a face and voice that can engage customers anytime, anywhere.

Your best human host can't go live ten times a day.

Your virtual one can.

How to Start Experimenting

Curious where to begin? Start small.

  • Try a hybrid format: a human host with an AI co-host.
  • Choose a simple product category (beauty, gadgets, or accessories).
  • Train your AI with your brand tone, FAQs, and customer insights.
  • Be transparent --- let audiences know it's AI. Honesty builds trust.
  • Measure and iterate. Track engagement, conversion, and retention to refine performance.

Treat it like onboarding a new team member. Your first virtual salesperson might need "training," but once it learns your brand, it never stops working.

The Bigger Picture

This shift isn't just about AI selling more products.

It's about how people want to interact with brands.

We're moving from search to conversation.

From scrolling to streaming.

From ads to avatars.

And in that shift, brands that adapt early will win.

Because when customers can talk directly to a friendly, knowledgeable virtual face --- at any time of day --- that becomes your most powerful conversion funnel.

Final Thought

Virtual human salespeople may not replace human hosts anytime soon, but they're already changing the rules of engagement in live-commerce.

It's not man versus machine.

It's man plus machine, working together to create something faster, more personal, and infinitely scalable.

If your brand isn't exploring this yet, now's the time.

Because while your competitors are sleeping, their virtual salespeople might already be streaming.

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Antonio Halladjian

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Jennifer Melton

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Antonio Halladjian

Partner & VP of Growth

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Jennifer Melton

Head of Performance Marketing